Massage Appointment Etiquette

At Tranquility Massage Reigate we endeavour to create the perfect sensual massage for you. To help us make your Tranquility massage an enjoyable experience for all, please take a little time to look through our massage appointment etiquette guidelines below. Thank you.

massage appointment etiquette


When we make your booking, we explain our boundaries and let you know what is or is not acceptable behaviour towards us. This is particularly the case when your massage is performed by Lilly or any other lady who may perform your massage. They DO NOT offer sex. Anyone who asks for or attempts to have sex with Lilly or any other lady while being massaged will be asked to leave immediately with no refund. There are establishments and individuals that offer theses services. Please visit them if sex is your objective. Thank you.

Though we are happy for you to contact us to discuss or arrange an appointment by text, phone, email or via one of our website forms, we do require final confirmation via text please.

Once we have agreed a mutually suitable day/time for your appointment, we will send you our address. Please do not ask for our address expecting to “just turn up when you’re passing”. We are not a salon or massage parlour with a selection of ladies waiting to see you. All our bookings are pre-arranged, usually at least 24 hours in advance.


We are always freshly showered and ensure we don’t use any scented body products for your discretion. We appreciate it’s not possible for everyone who visits us to be as fresh as they would like. Shower facilities are available for you to freshen up both before and after your massage if required. If you’d like to freshen up before your massage, please arrive 10 minutes early so your shower time doesn’t impact on your massage session duration. If you’d like a shower after your massage, we will finish 5 minutes early to allow you time to refresh.

We appreciate you arriving a few minutes ahead of your appointment. This gives us time to ensure we are ready to meet you and prepare for your massage. We suggest 10 minutes before your appointment if possible please.

Need to cancel?

Sometimes it may occur that you find yourself unable to attend for your massage. We understand that life can get in the way. However, we do appreciate being notified of any cancellation or possible late arrival as soon as possible. If you are more than 15 minutes late for your appointment, we may have to shorten, cancel or postpone your massage as we may have other appointments following yours. Should you not turn up for your appointment without letting us know, then we may choose not to arrange any further appointments for you.

On rare occasion, as with any business, we may find ourselves unable to see you for your massage. Should this occur, we will contact you discretely either by text or email to let you know as soon as possible. The content of the text will be non-specific and generic asking you to contact us.

Mutual Respect

We do like you to interact with us during your massage. Our mutual boundaries will have been discussed at the time of making your booking and we appreciate all those we see respecting any levels of interaction that have been agreed between us.  Please don’t offend us by asking for any activities beyond those already agreed. We will politely refuse, however continued requests may result in your massage finishing early.

Payment for your massage is appreciated at the start of your session. Our preferred payment method is cash, £GBP.   However, credit and debit cards can be accepted. They will show discretely on your statement as “TM Services”. Unfortunately, we do not offer “special discounts” for first-time clients, sorry.

Courtesy and Discretion

Tranquility is discretely located, though we are within a community. We understand your need for discretion and like to maintain our privacy too. Please consider this when arriving at, attending or leaving our premises.

We do not answer calls from with-held or anonymous numbers. Calls made outside our working hours will not be answered. We are not available “on-call” 24 hours a day!

Anyone using offensive, threatening or abusive language in phone calls, text messages or emails will be blocked from contacting us.

Thank You for you consideration.